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Knowledge management glossary

Twelve terms that come up constantly in documentation tooling, defined without vendor spin.

A private, editable website where a team writes down what it knows: procedures, decisions, policies and specs. Unlike a shared drive, pages …

An organised collection of a team's or product's documented knowledge. Internal knowledge bases serve employees — handbooks, runbooks, SOPs …

A reverse reference: if page A mentions page B, then B has a backlink from A. Backlinks turn a collection of documents into a graph, so you …

An editor where a document is a sequence of typed blocks — paragraph, heading, checklist, table, chart, code — rather than one continuous st…

Typing / in a block editor to open a searchable menu of block types you can insert at the cursor. It is the interaction pattern that replace…

A top-level container in a wiki that holds a page tree and its access rules. Spaces usually map to teams or domains — Engineering, People, O…

The nested hierarchy of pages inside a space, where any page can have child pages to arbitrary depth. It gives readers a sense of place and …

A written procedure for a repeatable task, specifying the steps, their order, the prerequisites and the known failure modes. A good SOP is a…

Operational documentation for responding to a specific failure or alert: the symptom, the first diagnostic command, the remediation steps an…

The practice of stating each fact in exactly one place and referencing it everywhere else, so there is never a question of which copy is cur…

The gradual decay of a wiki into broken links, duplicated facts and pages nobody trusts. Once readers start double-checking the wiki against…

A read-only URL that exposes one page or subtree to anyone who has it, with no account required. It is the difference between documentation …

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